RETURN & REFUND POLICY (AKIBO.CI)

Platform Operator: Smile World Sarl (operating AKIBO)

RCCM Registration: CI-ABJ-2016-B-22044 (Abidjan, Côte d'Ivoire)

Customer Returns Support: rembas@akibo.ci

Phone / WhatsApp Support: +225 07 78 93 98 96 / +225 05 65 14 01 95

Effective Date: October 2026

1. RETURN WINDOW & GENERAL CONDITIONS

In accordance with Ivorian Law No. 2013-546 of July 30, 2013 on Electronic Transactions, customers on AKIBO.CI have a specific window to request a return or exchange:

• Return Window: Customers must initiate a return request within 1 to 5 business days following the official delivery date of the item.

• Condition of Items: To be eligible for a return, the item must be unused, in its original packaging, with all labels, tags, seals, and protective films intact, accompanied by the receipt or proof of purchase.

2. NON-RETURNABLE & NON-REFUNDABLE ITEMS

For hygiene, health, safety, and digital copyright reasons, the following items are strictly non-returnable and non-refundable:

1. Books & Digital Products:

   • Printed books, magazines, educational workbooks.

   • Digital downloads, E-books, software licenses, online courses, and digital templates (once downloaded or accessed).

2. Fragile Goods:

   • Glassware, ceramics, delicate artwork, and mirrors, provided they were delivered intact and inspected upon handover.

3. Unboxed, Unsealed, or Used Items:

   • Opened cosmetic products, skincare, perfumes, and hair care products.

   • Unboxed or unsealed electronics and accessories.

   • Underwear, swimwear, and personal hygiene items once unsealed.

3. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If you receive an item that is damaged during transport, defective, or different from what you ordered:

• Notification: You must notify customer service within 24 to 48 hours of receipt at rembas@akibo.ci with clear photos/videos of the defect and outer package.

• Resolution: AKIBO will organize the retrieval of the item. Upon inspection, you will be offered a free replacement or a full refund.

4. REFUND PROCEDURE & PAYOUT METHODS

• Inspection: Once your returned item is received and inspected at our Abidjan fulfillment hub, we will notify you via email/SMS regarding approval or rejection.

• Payout Method: Approved refunds are issued within 3 to 7 business days via the original payment method:

  • Mobile Money: Wave, Orange Money, MTN Moov.

  • Bank Transfer (if applicable).

• Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error by AKIBO or a defective product.

5. CONTACT US

For any questions regarding returns, exchanges, or refund tracking:

• ? Email: rembas@akibo.ci

• ? Phone / WhatsApp: +225 07 78 93 98 96 / +225 05 65 14 01 95

• ? Office: Smile World Sarl, Abidjan, Côte d'Ivoire.